Archive for the 'marketing' Category

REACHING OUT TO REALTORS, Part 2


In this post, we continue our discussion of how to properly reach out and engage Realtors in your sales process.

Remember, what the realtor wants more than anything is more REFERRALS. Even with cash incentives, the realtor may feel compelled to pass on some or all of this benefit to their client to get that coveted referral. So if you can structure a program that offers the realtor other incentives in addition to bonuses and good commissions—such as trips to a spa, or travel gifts—you’ll provide a spectrum of rewards that will help you attract more realtors.

And, if you can provide just as many rewards for the realtor’s clients such as upgrades or additional options, or help with costs or down payments, you will have given the realtor every reason to bring clients to your property.

Contact is also very important—It’s not enough to have just an introductory event and send out an occasional postcard. Create events that encourage realtors to bring their clients to experience what your community has to offer, and do them more often. Provide give-away gifts or drawings that reward both the realtor and client for attending.

Always remember: Providing incentives is the key to successful realtor outreach, and that without realtor participation, you’re missing possibly more than 50% of your potential sales.

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Noise to Signal


So we changed our blog name. The reason? As we’ve been writing the blog, we’ve been finding our collective voice. Now that our blog has been up and on its feet for a little while, the character, topics, and tone of the material have become more consistent and our focus more defined.

“Noise to Signal” means cutting through the clutter to create real meaning, and real connections. If you’re not doing that, you’re wasting time and money. We believe in the power of new media to make connections. And while we don’t believe Twitter, Facebook, or Youtube are the ultimate killer channels, we must all acknowledge their power to reshape our communications, and the way we share information.

We’ll continue to relate our news and accomplishments, but we’re also now committed to providing real and meaningful content that can help you connect with the people who live your brand every day. And of course, the occasional industry goodies will be sprinkled here and there to keep you up to speed on e-marketing and advertising in general. Or if we see the work or ideas of others worthy enough to share, we’re even happy to share our spotlight—at least for a minute.

So, go ahead and bookmark us. We promise to continue to deliver. And, if you’re really ready to get real about your marketing and advertising in the 21st century, we’re ready to help you.

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Reaching Out to Realtors


Here are some cold, hard facts about New Home Sales in the 21st Century: Nationwide, more than 50% of all new home sales have been through a realtor. In fact, some builders have seen his figure rise to as high as 90% over the past year. Why is this the case?

In our challenged marketplace, with the overwhelming negative press the economy and the housing market have received, prospective buyers are now simply afraid, and feel that they must have representation to help them buy a home, and protect them from what they perceive as predatory sales people. This perception, while not often based in reality, is not one that will go away any time soon.

So, to market new homes, we must have a complete and easy REALTOR OUTREACH PROGRAM that clearly tells the realtor two fundamental facts:

First: What’s in it for the realtor? Offer clear incentives—a co-op percentage, bonuses, and any other incentives like trips, etc—real motivators for the realtor to bring prospects to your property, and put them right up front in all of your outreach.

Second: What’s in it for the realtor’s client? What can you do to help with price reductions, closing costs, financing, etc? And can you offer more options or upgrades?

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Hard Questions with Harder Answers


Is your company, service, product, or brand receiving attention? Is anybody talking about you? If not, you may need to ask yourself some hard questions. Seth Godin shares a particularly critical concern in his blog that everyone in business should be considering.

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Show Me the Way, Part 2


By following some basic rules, we can ensure that we see real returns on our signage investment, ensure that we’re giving sales staff everything they need to get traffic flowing, and remove any room for excuses. Here are some more fundamental rules for making sure that we get the most from our signage.

TEMPORARY SIGNAGE:
These signs, while temporary, are absolutely invaluable for driving traffic. They include A-frames, flags, spinners, etc, with messages such as “Now Open”, “Event Today”, “Decorated Model,” etc, and they should all naturally list the property name and contact information including phone number and website address should those interested not have time to stop for your event.

PROXIMITY BILLBOARDS:
Outdoor signage like billboards can be very cost-effective. Rather than using these signs as branding for your company’s offerings and lifestyle, etc, these should be used as very large “directional” signs that are simple, basic, and to the point: “OPAL POINT / NEW TOWNHOMES / NEXT LEFT” and of course, again, you must include the property website address.

READABILITY & CONSISTENCY:
Finally, what makes signage effective is ensuring that it is engaging and attention-getting while also being easy to read, easy to pull the essential information from (see the criteria for “Entrance Sign” in our last post), and ensuring that all signs are consistent—that is, that each clearly looks like it came from the same property. When signs do not appear to be all from or for the same property, they are confusing to the prospect. And, consistency helps build recognition, further maximizing your investment.

There are of course more kinds of signage, and things you can do with them, but these are the essentials you must follow to make sure your new home sales signage is really working for you as hard as possible.

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Show Me the Way: Effective New Home Signage


What brings traffic? Quality websites that are optimized for search engines to find easily. But beyond that, the second biggest source of traffic is still the most fundamental and traditional type of advertising: Signage. We often make many excuses for why traffic is down, and usually the culprit that sales people point to is “poor signage.”

By following some basic rules, we can ensure that we see real returns on our signage investment, ensure that we’re giving sales staff everything they need to get traffic flowing, and remove any room for excuses. If your website is pulling qualified traffic and your signage is too, then the only thing left for salespeople to do is close the deal. No more excuses. Here’s how NDG Communications makes signage work as hard as possible.

THE FUNDAMENTALS OF NEW HOME SALES SIGNAGE:

THE ENTRANCE SIGN:
The entrance sign must be highly visible, easily readable (even at 55mph+), share product type, amenities, phone number, and most importantly, the website address.

MODEL/SALES CENTER SIGN:
The model or sales center sign must include model name (if applicable), hours of operation, phone number, and again, most importantly, the website address.

DIRECTIONALS/BANDITS:
Directional routes should be well mapped out. Directional/wayfinding signs should help buyers find your communities and capture buyer interest in your property. These signs also let “drive-by” prospects know there is a home on the market in the neighborhood. The signs should be clear and easy to read; 20×24 is recommended. And, the routes should be driven every weekend to ensure proper placement of signs.

Stay tuned for the second half of this article.

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NDG Communications at IBS 2009


We invite you to join NDG Communications President Tom Nelson at the 2009 International Builders Show in Las Vegas. Tom will be a featured guest speaker again this year and his topic will be “Attracting Today’s Buyers Online: Building Success with Connected Customers.” The panel for this talk also includes Mike Lyon of www.DoYouConvert.com and Stephen Feltner, President of New Homes & Rentals Divisions at Move.com.

Tom and his fellow panelists will provide extensive strategies for developing effectively targeted online marketing campaigns, including:

• Proper integration of online and offline marketing initiatives
• Fulfilling buyer expectations of real estate websites and their content
• Understanding the latest online marketing trends to help reduce standing inventory and drive more home buyer traffic to sales centers

Date: Thursday, January 22, 2009

Time: 8:00AM to 9:30AM

Location: North 259/261

Click here to see the official IBS website listing for Tom’s talk.

If you’re a homebuilder and ready to help make your online investment create real, measurable returns, this talk is one you just can’t miss.

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Getting to the Top, Part 2


With interactive advertising the advertiser now has total control of budget—meaning they determine how much they are willing to pay for each click, and how many clicks they will pay for in a predetermined period.

And, with the fully detailed reports of the campaign’s performance provided by the various ad venues (Google AdWords, AdSense, Realtor.com, etc.) you can now actually see and determine what works and what doesn’t to refine your approach to maximize the return on your online advertising investment.

This is the true advertising revolution: You are now in control. You determine what is spent, where it’s spent, and when to change course to ensure your share of the prospect pie. And you do it armed with hard and accurate information about your results.

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How to Make Search Work for You


Last time, we gave you some hard facts about the importance of search engine optimization for new home sales websites, like the fact that 84% of homebuyers start their new home search on the internet. So you understand WHY you need to be concerned about making sure search engines rank your website as high as possible. Now, here’s the HOW. Below are some fundamentals you must consider when creating your website in order to help search engines connect you with the right prospects who are searching for new homes.

• It is estimated that 47% of all website visits come from direct navigation (that is, a user typing the website address or URL directly into the address navigation box). Therefore, your website’s address or “URL” should be simple and intuitive—as close to the community’s name or brand as possible. The closer your website address to your actual property’s name, the easier it will be for prospects to locate you online and for search engines to connect your website with the right prospects.

• A website’s architecture (the pages of content and how they are structured together) and the actual content of the website’s pages themselves have a direct impact on the way search engines interpret the site’s information and determine its relevancy. So, the better your content, the more relevant it is to your prospects, and the fresher it is, the easier it will be for prospects to find your website via search engines. When you update your website often with news, events, and more detailed information, the search engines notice this and will boost your ranking higher so that you can be found more easily. Websites that never change will begin to fall further down the list. The lesson: Stay fresh.

• Websites use special “tags” in the actual programming code to help search engines understand the content of your website. The Title Tag is one of the most important factors in achieving high search engine rankings. Limited to 68 characters including spaces, the title tag description is what appears in the clickable link on the search engine results page and is incredibly important in helping your website get better search rankings. Each page in your website can have a separate title tag that describes the page’s content. Remember, the title tag determines what your prospects will see when they’re searching for new homes online and find your website’s listing, and will help them determine whether to click your link, or to skip it and move on. So make sure you take advantage of this simple but most important programming tag to connect with your prospects.

• Having other websites link to your website can boost your ranking with some of the search engines and substantially increase the flow of traffic through your site. Just as having new and fresh content regularly added to your website will help improve your ranking, the more links you have between your website and others the more search engine optimization benefit you’ll be able to realize.

There are many, many more methods and strategies for helping your website achieve better search engine results rankings, but the ones we’ve discussed today are among the most fundamental and a good place to start. NDG Communications has helped countless clients boost their rankings to get more qualified leads, increase registrations, and help establish communities with our effective SEO services and e-marketing capabilities. If we can help you, please call or e-mail today.

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Does Your Website Get a Passing Grade?


Ready to see how your website really measures up when it comes to driving qualified traffic? Use this professional website assessment checklist to see if your website is making the grade and or if you could use some improvement. Scoring is based on a 1 through 10 system—1 being extremely poorly represented and 10 is extremely well represented. Be honest and objective.

WEBSITE GRADING CHART

URL (short, simple, intuitive) _____/10
Download Time (size of home page) _____/10
Look and Feel (readability) _____/10
Require User to Download Additional Software _____/10
Homepage on One Screen (above the fold) _____/10
Unique Selling Point (USP) or Value Proposition_____/10
Ability to Take Action (Key action points provided)_____/10
Feeling of Wanting More (depth of site)_____/10
Contact Details_____/10
Credential Validation (certifications, associations etc.)_____/10
Statement from Management_____/10
Useful Information_____/10
Level of Interaction_____/10
Use of Valuable Graphics_____/10
Use of Valuable Animation_____/10
Reviews, Testimonials, and Certifications_____/10
Content Presented in Digestible Quantities_____/10
Up-to-Date Information_____/10
Available in Multiple Languages_____/10
Accessibility for the Disabled_____/10
Disclaimers & Terms of Use_____/10
Easily Usable Site Structure/Content_____/10
Useful Title Tags_____/10
Description Meta Tags_____/10
Site Directory/Site Map_____/10
ALT Tags_____/10
Partner & Affiliate Links _____/10

TOTAL____/270

SCORING:

240 points or more: Excellent work; are you one of my clients?

200-240 points: Great effort, but more work is required to drive traffic and sales

100-200 points: Seek Professional Help

Less than 100 Points: Critical Warning—Get Help Fast

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